FAQs

The best way to place an order is online through our website. You can also contact us to discuss or place an order. Alternatively, orders can be placed over the phone Monday to Friday 8am – 4pm (WST) on 08 9244 4213 or 0493 112 232.

If we’re unable to source a particular product in your order, it will be replaced with something similar, or the same or higher value.

Yes, contact us about creating a custom hamper. You can select as many items as you like from our wide range to create the perfect hamper.

You can find information about our corporate services here.

Yes. At Relish Gourmet we do not charge any additional fees to include your promotional material. Contact our experienced team to discuss how we can incorporate your company’s promotional items.

Our contact details can be found on our Contact Us page. If you have an issue with your order, you may also want to read our Refund Policy, Delivery Terms and Terms of Service.

Delivery

Yes! You can send orders to multiple different addresses from a full page cart. Check out our guide to sending to multiple addresses here.

Shipping is calculated separately for each address.

We deliver hampers in Perth and across Australia Monday to Friday. See our delivery information.

Overnight delivery cannot be guaranteed. We use parcel delivery services and local courier companies and cannot accept responsibility for overnight deliveries not received the next day as this is beyond our control. During busy times an extra 3 – 5 business days may be required. See our delivery information.

Yes, a delivery data for a hamper must be selected on the product page before you can add the hamper to your cart.

If the delivery date you select is outside of the our Delivery Terms time frames we will automatically adjust to the listed standards.

We use postal and local courier companies and cannot accept responsibility if a delivery is not received on the exact requested date as this is beyond our control.

If you are sending multiple hampers to the same address and you need them to arrive on the same day, please ensure you have selected the same delivery date for each product.

If the delivery address on your order doesn't match the shipping option you selected, our staff will process your order based on the correct zone for that delivery address. This includes adjusting the delivery date to the standard time frames listed in our Delivery Terms. Please allow for extra delivery time as needed.

Our shipping rates are the same for all Western Australian addresses so your payment and invoice will remain the same.